Sabiamo help and support
Sabiamo helps two people talk face to face when they speak different languages. Put the phone flat on a table between you, choose your language and theirs, and talk normally. Each person reads the other's words, translated, on their own half of the screen. Translations are automated and can be wrong; Sabiamo is for everyday conversation and is not for medical, legal, immigration or emergency situations.
Questions or problems? Email support@scalingforever.com. Please do not send conversation text or recordings unless you want us to read them.
The microphone does not start
Sabiamo asks for the microphone the first time you start a conversation. If you said no:
- iPhone and iPad app: open the Settings app, scroll to Sabiamo and turn on Microphone, then return to Sabiamo and try again.
- Web browser: open the site settings for Sabiamo in your browser (for example the icon next to the address), allow the microphone and reload the page.
If another app is using the microphone, close it and try again. Sabiamo listens only while a conversation is on screen and not paused; it stops when you end the conversation, switch apps or lock the phone.
Choosing languages
Tap You speak and They speak on the home screen to pick the two languages. Choosing the other side's language swaps them. Languages marked Beta may be less accurate. Sabiamo decides which side a line belongs to from the language that was spoken, so each person should speak their own chosen language.
The app's own screens follow your phone's language. On iPhone you can change it in the Settings app › Sabiamo › Language; on the web, in Sabiamo › Settings › App language.
Spoken translations
Turn on Speak translations aloud in Settings to hear translations into the other person's language. Your own words stay on screen as text. Some languages are marked Text only and show translations as text. Spoken translation uses your allowance faster, and headphones help avoid echo.
Offline use
Translation needs an internet connection. Without one, Sabiamo still opens and you can read and export conversations saved on your phone and change settings; it shows a clear message when a conversation cannot start.
Privacy and deleting your data
- Saved conversations are kept only on your device, as text. Delete one from its page, or all of them with Delete all conversations at the end of History. Turn off Save conversations on this phone in Settings to stop saving.
- Clear everything on this device: Settings › Clear all data removes saved conversations, settings and the random device id.
- Accounts: if you signed in with Apple or Google, open Settings › Account & usage. Export account data downloads what we hold, and Delete account permanently deletes your account and usage data. Deleting an account does not cancel an App Store subscription; cancel it first as described below.
- Microphone consent: Settings › Withdraw consent turns the microphone off until you agree again.
Read the privacy policy for what is processed, by whom and for how long, and the terms.
Plans and billing
- Bought in the iPhone or iPad app: Apple handles the payment. Manage or cancel the subscription in the Settings app › your name › Subscriptions, or from Manage subscription in Sabiamo › Settings › Account & usage. Use Restore purchases there after reinstalling. Refund requests go to Apple at reportaproblem.apple.com.
- Bought on the website: Stripe handles the payment. Sign in on the website, open Settings › Account & usage and choose Manage subscription to update your payment method, see invoices or cancel. Cancellation takes effect at the end of the current period.
- Your plan follows your Sabiamo account, so sign in with the same Apple or Google account on each device.
Contact
Email support@scalingforever.com with the device you use (for example iPhone app or web browser) and what happened. For account requests, write from the email address linked to your Apple or Google sign-in so we can find the account.